Let’s get real. Working in the legal services industry is challenging for so many reasons. Real issues are often, but now always, compounded by to be nice, “animated personalities.” The situations and conditions we work under can be tense at times, (again, not always), and the real test of a firm’s ability to play in this arena is simply, how we conduct ourselves when other’s aren’t playing nice, when faced with deadlines or last minute assignments that may seem to be unrealistic to us, but in reality,  could be situations on the client’s side where potentially millions of dollars can be at risk.

Add to this, many of the folks we interact with, have lots on their plates. Whether it’s multiple caseloads, cranky judges, or even the stress of bringing new business into a firm. It may be personal as well. We don’t know, perhaps there are clients who lack proper sleep due to workloads or a small child that stays up most of the night. The reasons may be many, but they’re none of our business.

This is where it gets real. 

We are NOT part of the legal team. We are in a support capacity. 


The “Customer Isn’t Always Right” be it’s not our job to point it out. How we handle difficult situations is the real test of a firm’s character and their badge of honor to work in this arena.

Now, a plug for ARG Legal Video. We’ve had years, well in fact, decades of experience working with very high-profile people in very public situations. (my resume is available upon request and includes the names of well-known celebrities, politicians and addresses that include Rockefeller Plaza in NYC and 1600 Pennsylvania Avenue, (you know, that quint building in Washington, DC), and the list continues on.

So, what does this mean from a business standpoint? It means if you hire ARG Legal Video to handle your assignment in Houston, Texas, you’re getting so much more than just a recorded deposition. You’re getting assurance that if something does go wrong, it will be handled properly. After all, it’s your firm’s reputation we’re representing to all the people in the room.

So, this is the real deal for 2019. Too much? Let us know. The hits will keep on coming. Regards to all.